The Rhode Island native knew she wanted to work in the restaurant service profession ever since she can remember and, more than twelve years and both coasts later, she has never looked back. Along the way, Shannon MacDonald has identified The Golden Rule as her standard for proper restaurant service. At The Quarry, she makes server training a priority to instill confidence for a great guest experience.
Shannon has moonlighted as a function server at The Quarry since its opening in 2014, observing through events how the menu has grown along with the restaurant’s reputation as a local patio and family dining staple. As GM, Shannon focuses on incorporating tastings into server training so that everyone can share backstories of the food, wine and beer, and distinguish the importance of locally sourced ingredients and scratch cooking.
From her experiences working at the upscale Mike’s Bar + Grill in Portola Valley, CA, Mare Oyster Bar in Boston’s North End, and locally at Rustic Kitchen, a fun work environment is something she feels is important, not just for employees, but for guest satisfaction. “When you know your server is having a good time, it’s very apparent to the guest,” she says, adding, “and the guest in turn has a great time, too.”